Policies

To ensure a safe, professional, and seamless experience, please take a moment to review our policies before booking your appointment at INJECTYXE:

​

 

1. Mandatory Medical Consultation

 

• Before receiving any cosmetic injections, you are legally required to have a consultation with our medical director (Heather Plaxton)

• This consultation ensures you are an appropriate candidate for injectable treatments

• The consultation takes approximately 10–15 minutes and is completely free of charge

• After this initial consultation, you may schedule appointments/treatments with our nurse injector at any time

• This policy applies to all patients booking their first appointment at INJECTYXE

• Once your medical consultation is complete, it will be reviewed yearly. Should there be any changes in your allergies or medical conditions, a new consultation will be necessary

​

​

2. Appointment Booking

 

• Appointments must be booked in advance via our online booking system or by contacting us directly

• All clients are required to have a credit card on file. Please be informed that your card will not be charged at the time of or for any other reason, except in the event of a no-show or late cancellation

• Please ensure all personal and contact information is accurate when booking

 

​

3. Cancellation Policy

 

• We require a minimum of 48 hours notice for any cancellations or rescheduling

• Cancellations made less than 48 hours before the scheduled appointment will result in a cancellation fee

• No-shows and same-day cancellations may be charged up to 50% of the service fee

 

​

4. Late Arrivals

 

• Please arrive on time for your appointment

• Arrivals more than 15 minutes late may result in a shortened service or cancellation, and fees may apply

 

​

5. Payment Policy

 

• Full payment is due at the time of service

• We do not have payments plans available

• We accept Cash, Credit (including AMEX), Debit and Gift Cards.

 

​

6. Refund Policy

 

• We do not provide refunds for completed services

• If you are unsatisfied with your service, please contact us within 48 hours so we can work toward a resolution

 

​

7. Health & Safety

 

• Please inform us of: any medical conditions, allergies, or recent procedures before your appointment. If you have a history of cold sores prior to any procedure, our medical director may recommend antiviral medication as a precaution

• Please inform us if you have undergone any dental work, vaccinations, procedures, or experienced any illnesses/prescribed antibiotics within the past two weeks ​

• We reserve the right to refuse services to any individual displaying signs of illness or intoxication

 

​

8. Children & Guests

 

• To maintain a safe and focused environment, we ask that children and guests not accompany you unless approved in advance

 

​

9. Privacy Policy

 

• Your personal and medical information is confidential and handled in compliance with applicable privacy laws

• We will never share your information without your written consent

• Photos are taken of every patient to document progression of treatments but will not be posted without consent

​

 

​

XO, INJECTYXE